Refund policy

We have a 30-day return request period, which means you have 30 days after receiving your item to contact us regarding an issue with your order.

To be eligible for a return request, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return request, please contact us at 41karatsuk@gmail.com.

If your return request is approved, we will provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Returns must be sent to the following address:

[INSERT RETURN ADDRESS]

For any questions regarding returns, you can always contact us at 41karatsuk@gmail.com.

Custom Product Policy

All products sold by our store are custom-made items. We do not sell second-hand goods, and we are not affiliated with or reselling products from any external brands. Every product is created specifically for our customers.

Because of the custom nature of our products, all sales are final and we operate under a strict no-refund policy.

Once an order has been placed and processed, refunds will not be issued for reasons including but not limited to:

Change of mind
Incorrect size selection
Customer preference
Delayed shipping caused by carriers

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or if you receive the wrong item, please contact us immediately at 41karatsuk@gmail.com so we can evaluate the issue and provide a solution.

If the issue is verified, we may offer one of the following resolutions at our discretion:

Replacement of the item
Exchange for the correct product
Store credit

We may request photo or video evidence of the issue to process the claim.

Non-Returnable Items

Certain types of items cannot be returned, including:

Custom or personalized products
Personal care goods (such as beauty products)
Perishable goods (such as food, flowers, or plants)
Hazardous materials, flammable liquids, or gases

We also do not accept returns on sale items or gift cards.

If you have questions about a specific item, please contact us at 41karatsuk@gmail.com before purchasing.

Exchanges

Exchanges may be considered only in cases where the item received is defective, damaged, or incorrect.

If approved, we will provide instructions for returning the item and receiving a replacement.

European Union 14-Day Cooling Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

To be eligible, the item must be unused, unworn, with tags, and in its original packaging, along with proof of purchase.

However, please note that custom-made or personalized products may be exempt from this right, in accordance with applicable consumer protection laws.

Refunds

Due to the custom-made nature of our products, refunds are not issued.

If a return is approved due to a verified damaged, defective, or incorrect item, we will provide a replacement, exchange, or store credit, depending on the situation.

If you have not received a response regarding your request, please contact us at 41karatsuk@gmail.com.